Terms and Conditions - Kingston upon Thames Man with Van
Welcome to our Kingston upon Thames Man with Van service. These Terms and Conditions outline the rules and regulations for the use of our services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.
1. Definitions
- Service Provider: The company offering the man with van services in Kingston upon Thames.
- Customer: Any individual or entity seeking to utilize our man with van services.
- Services: Includes removal, transportation, and related services provided by the Service Provider.
2. Booking and Confirmation
To avail our services, customers must book in advance through our designated channels. Upon booking, customers will receive a confirmation email outlining the service details, date, and time.
2.1. Availability
Services are subject to availability. While we strive to accommodate all booking requests, peak seasons may result in limited availability.
2.2. Changes to Bookings
Customers may request changes to their bookings up to 48 hours before the scheduled service. Requests made after this period may incur additional charges.
3. Payment Terms
Payment for services must be made as per the agreed terms during the booking process. We accept various payment methods, including credit/debit cards and bank transfers.
3.1. Pricing
All prices are quoted in GBP and are subject to change based on the scope of services required. Any additional services requested by the customer will be billed separately.
3.2. Deposits
A non-refundable deposit may be required at the time of booking to confirm the reservation. The deposit amount will be communicated during the booking process.
4. Liability and Insurance
The Service Provider is committed to handling all items with care. However, we are not liable for any loss or damage to items unless it results from our negligence.
- Insurance Coverage: Customers are advised to insure their items separately to cover potential losses.
- Damage Claims: Any claims for damages must be reported within 24 hours of service completion.
5. Customer Responsibilities
Customers are responsible for ensuring that items are packed securely and are ready for transportation at the agreed-upon time.
5.1. Packing
Proper packing is essential to prevent damage. While our team can assist with loading and unloading, securing items is the customer's responsibility.
5.2. Access and Permissions
Customers must ensure that the Service Provider has adequate access to the property, including any necessary permits or permissions required for parking and transporting items.
6. Cancellation Policy
Customers may cancel their booking up to 48 hours before the scheduled service without incurring any charges. Cancellations made within 48 hours may be subject to a cancellation fee.
6.1. Refunds
Refunds for cancellations will be processed within 7 business days. Non-refundable deposits will not be returned under any circumstances.
7. Service Limitations
Our services are limited to the agreed-upon scope. Any additional services not specified during booking may incur extra charges.
7.1. Restricted Items
We are unable to transport hazardous materials, perishable items, or items of significant value. Customers must declare any special items requiring unique handling.
8. Privacy Policy
Your privacy is important to us. We collect personal information necessary for providing our services and do not share this information with third parties without your consent, except as required by law.
8.1. Data Protection
We adhere to all relevant data protection regulations to ensure the security and confidentiality of your personal information.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in Kingston upon Thames.
10. Amendments
We reserve the right to modify these Terms and Conditions at any time. Customers will be notified of any significant changes via email or our official communication channels.
10.1. Continued Use
Continued use of our services after amendments constitutes acceptance of the updated Terms and Conditions.
11. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms and Conditions will otherwise remain in full force and effect and enforceable.
12. Entire Agreement
These Terms and Conditions constitute the entire agreement between the customer and the Service Provider regarding the use of our services, superseding all prior agreements and understandings.
13. Acceptance
By using our Kingston upon Thames Man with Van services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
